It is essential that we acquaint you with the types of information we gather when you sign up and use Xevenue services.
The registration information
When creating a Xevenuex Account, personal information we need include your contact information (Email Address and Password). You have the option to use a 2FA verification provided by a Google Authenticator account for an enhanced security.
Use of Services Information
When you utilize Xevenue platform, we likewise monitor and gather tracking information relative to usage like access date and time, operating system, device identification, IP address and browser type. This information can be specifically gotten by Xevenue or through services provided by third party. This service usage data assists our systems to make sure that users can access our interface across every platform and can assist when conducting criminal investigations.
Why Do We Need This Information?
To offer and keep our services running. We utilize the information obtained for the delivery of our services and the verification of user identity.
We utilize unique identifiers and IP address stored in the cookies of your devices to assist us in the authentication of your identity as well as offer our service.
For compliance to regulatory and legal requirements
Respect for the security of data and privacy of data stored with Xevenue lets you know of our approach in the compliance to governmental requests, regulations, and user-generated inquiries. Personal information will never be disclosed to third party source without stringent review from our legal case team and/or initial consent from the user.
We obtain transaction information for every account, these include account balances, order activity, deposit snapshots, distribution history, and trade history. The purpose of this is for suspicious trading activity monitoring for legal case resolution and user fraud protection.
For the protection of our users
We utilize the information obtained for the protection of our platform, archives and accounts of users.
We utilize the cookie data and IP addresses for the protection against automated abuse like phishing, Distributed Denial of Service (DDoS) attacks, and spam.
We examine trading activity in order to detect suspicious activity in the earliest time possible for the prevention of potential fraud and loss of funds to criminals.
For site performance measurement
We regularly measure and analyze data to know much our services are being used. This review activity is carried out by our operations team to steadily enhance the performance of our platform and to ensure issues are settled with the user experience.
We steadily monitor the activity information and communications of our systems with the users to seek for and rapidly fix issues.
For proper communication with you
Personal information is important to us for interacting with users directly (especially through email addresses) when offering customer support on a ticket or to ensure you are informed of transactions, security, and logins. Without the getting your personal information processed for the confirmation of each communication, it will be hard to respond to your submitted questions, inquiries, and requests. Direct communications remain confidential and reviewed for accuracy.